At Gold Diamond Trade, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, reach out to us to discuss refunds or exchanges. However, all refunds will be determined on a case-by-case basis by the seller.

To initiate a refund, please either visit our location or email us at info@goldndiamondtrade.com. Our team will review your request and determine the eligibility of a refund.

Please note that all items must be returned in their original condition, with all original packaging and certificates of authenticity, if applicable. Custom and altered pieces are non-refundable.

We reserve the right to refuse a refund if the item is not returned in its original condition.